by Cathy Miller | Jul 21, 2020
The struggle to have your message heard is real. Words contain such raw power. Leaders use them to rally others or comfort those in need The wrong words can create chaos and confusion And at their worst, words inflict pain A message heard ignites power – the power to...
by Cathy Miller | Jun 11, 2020
Being heard. How that concept has changed in 2020. When I first wrote this post in 2011, my intent was presenting the idea from a business communication perspective. I find it quite humorous that back in 2011, I used the verb “Trumps” in the title. Another term that...
by Cathy Miller | Mar 30, 2020
Who knew a virus would be the ultimate test of a company’s customer service? Historically, customer service complaints have been the norm for a large number of businesses. Could the coronavirus be a customer service wake-up call? So far, the pandemic has had...
by Cathy Miller | Mar 19, 2020
Spring may be just what we need. As I update this post, the Coronavirus (COVID-19) confines us to our homes (at least I hope that’s what you’re doing). Springtime is a rebirth. And, hopefully, a departure from winter’s cold and snow and our fears...
by Cathy Miller | Feb 6, 2020
What a difference a decade makes in our digital world. And not only for younger generations. The baby boomer generation is rockin’ its own digital life. In 2010, a Pew Research report focused on internet usage, including: Generating email, joining social...
by Cathy Miller | Jan 28, 2020
Do you have a LinkedIn horror story? No, not the one about the member who hits you up with a sales pitch the second you connect. That’s definitely annoying, but I’m talking about spending tons of time on one of its features, and then – ZAP! The...
