Business Communication

Who Are Your Customer Service Heroes?

March 6, 2017

Do you remember the last time customer service made you smile? You hear plenty of horror stories. I’ll bet you have more than a few of your own. That’s why we applaud when customer service goes right. It’s like finally winning a game after so many misses. Well, at least for a while. I shared […]

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3 Rehab Tricks for Lousy Customer Service

February 14, 2017

Be honest. You expect to receive lousy customer service. Right? Sure, you hope you’ll be surprised. But, how often are you? Customer service is an equal opportunity offender. It doesn’t matter what size the company, businesses often seem to get it wrong. There ought to be a rehabilitation program for lousy customer service. Think of […]

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Your End-of-Year Business Review: Keeping it Simple

November 29, 2016

Black Friday. Cyber Monday. Sale – sale – sale. This time of year brings one last push for most businesses. It’s also a time to reflect back and look ahead. It’s time for your annual business review. However, the busy holiday season does not leave much time for planning. That’s okay. In the spirit of […]

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Your Simple Editing System for Creating Good Habits and Great Content

November 14, 2016

How long does it take you to form a good habit? A month? Several months? A year? Experts don’t agree on the timeline; however, I find a good process helps me create good habits. What kind of good habits? How about editing business communication? Does your current editing process produce great content? The following shares […]

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3 Easy Bio Building Blocks

November 3, 2016

Social media is an impatient platform. What’s trending today is forgotten tomorrow. Who would believe we’d be losing the attention span race to goldfish? Unless you don’t believe that tale. Regardless, you have probably experienced how difficult it is to stand out in our crowded media world. Your online bio is your nanosecond space in […]

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