by Cathy Miller | Oct 16, 2022
Can we talk? You know – without our fingers tapping on some smartphone or keyboard. When did talking live go out of style? Sure, the pandemic upped the number of calls sent to the black hole of voicemail. But seeing how this post originally published in 2010, we can’t...
by Cathy Miller | Oct 13, 2022
Have you heard the business writing tale? It’s a haunting story. Very tongue in cheek. That’s what happens when you combine two of my favorite things – business writing and Halloween. A pretty frightening video I’ll let you define frightening I...
by Cathy Miller | Oct 11, 2022
What do customer service heroes look like? Do they even exist? Think about the last time customer service made you smile. You hear plenty of horror stories. I’ll bet you have more than a few of your own. That’s why we applaud so loudly when we discover...
by Cathy Miller | Oct 5, 2022
Be honest. You expect to receive lousy customer service. Right? Sure, you hope customer service surprises you. But how often do they? Unfortunately, customer service is often an equal opportunity offender. We need a sentencing to a rehabilitation program for lousy...
by Cathy Miller | Sep 26, 2022
Vendor relationships are like a battery – mostly forgotten until your device dies. Have you been ignoring yours? Two recent encounters with a large company snapped my last nerve due to the company’s habit of ignoring its vendors’ performance. Thus, the inspiration for...
