by Cathy Miller | Oct 5, 2022
Be honest. You expect to receive lousy customer service. Right? Sure, you hope customer service surprises you. But how often do they? Unfortunately, customer service is often an equal opportunity offender. We need a sentencing to a rehabilitation program for lousy...
by Cathy Miller | Sep 26, 2022
Vendor relationships are like a battery – mostly forgotten until your device dies. Have you been ignoring yours? Two recent encounters with a large company snapped my last nerve due to the company’s habit of ignoring its vendors’ performance. Thus, the inspiration for...
by Cathy Miller | Sep 19, 2022
Look to the skies and you may see an Amazon drone delivery coming your way. At least if you live in California and Texas. Although Amazon’s speedy delivery has slipped (in my experience), the company has plenty of Amazon advocates. Wouldn’t it be nice if your...
by Cathy Miller | Sep 15, 2022
Have you been hanging in there with business communication basics? Missed a few? Forgot to check? Have no idea what I’m talking about? Never fear. A simple summary is here, including an infographic. Better than a summer rerun. Business Communication Basics –...
by Cathy Miller | Sep 11, 2022
Part of the What is Your Purpose series Do you hate to be told what to do? Yeah, me, too. Maybe that’s why we fail to tell our business communication audience what to do. We don’t want to tick them off. Or we assume our audience will know what to do. In...
