by Cathy Miller | Oct 13, 2022
Have you heard the business writing tale? It’s a haunting story. Very tongue in cheek. That’s what happens when you combine two of my favorite things – business writing and Halloween. A pretty frightening video I’ll let you define frightening I...
by Cathy Miller | Oct 11, 2022
What do customer service heroes look like? Do they even exist? Think about the last time customer service made you smile. You hear plenty of horror stories. I’ll bet you have more than a few of your own. That’s why we applaud so loudly when we discover...
by Cathy Miller | Oct 5, 2022
Be honest. You expect to receive lousy customer service. Right? Sure, you hope customer service surprises you. But how often do they? Unfortunately, customer service is often an equal opportunity offender. We need a sentencing to a rehabilitation program for lousy...
by Cathy Miller | Sep 26, 2022
Vendor relationships are like a battery – mostly forgotten until your device dies. Have you been ignoring yours? Two recent encounters with a large company snapped my last nerve due to the company’s habit of ignoring its vendors’ performance. Thus, the inspiration for...
by Cathy Miller | Sep 19, 2022
Look to the skies and you may see an Amazon drone delivery coming your way. At least if you live in California and Texas. Although Amazon’s speedy delivery has slipped (in my experience), the company has plenty of Amazon advocates. Wouldn’t it be nice if your...
