by Cathy Miller | Mar 18, 2022
You spend a lot of time on business content. But do you miss silent business communicators? Silent business communicators send a message that hurts your business. And they tend to speak the loudest. Beware – they are lurking to destroy your message. 5 Silent...
by Cathy Miller | Jan 27, 2022
Have you worked with a control freak? The person who micromanages every aspect of your work to the point where you fantasize about binding them in duct tape. Control freaks can make life and work unbearable. But what if you apply that characteristic to your...
by Cathy Miller | Jan 10, 2022
Long before fake news became a catchphrase, I wrote about bogus web information. The 2011 post focused on keeping the bogus out of your business communication. However, the following three steps could apply to either your business or personal information-sharing. So,...
by Cathy Miller | Dec 2, 2021
A recent experience with Best Buy prompted me to do something I rarely do. Name names when it comes to customer service nightmares. I often write about customer service. But it is unusual for me to call out the name of the business that caused the debacle. Best Buy...
by Cathy Miller | Sep 20, 2021
Making customer service personal sounds simple enough. Isn’t that what it’s all about? But think back to your last customer service experience. Did you feel special? Or ignored? In 3 Second-Nature Marketing Traits That Bury the Competition, making it feel personal was...
by Cathy Miller | Sep 14, 2021
Wouldn’t it be great if successful marketing traits were second nature to all businesses? Successful marketing relies on a positive experience for the consumer. Imagine if every time you picked up the phone or went online, you found the perfect solution to what...
