by Cathy Miller | Oct 5, 2022
Be honest. You expect to receive lousy customer service. Right? Sure, you hope customer service surprises you. But how often do they? Unfortunately, customer service is often an equal opportunity offender. We need a sentencing to a rehabilitation program for lousy...
by cam author | Sep 29, 2022
Sharon Hurley Hall’s I’m Tired of Racism: True Stories of Existing While Black launches October 1, 2022. When Sharon asked if I wanted an advance copy for review, I jumped at the opportunity. I also pre-ordered the book. Sharon is one of my writing heroes....
by Cathy Miller | Sep 26, 2022
Vendor relationships are like a battery – mostly forgotten until your device dies. Have you been ignoring yours? Two recent encounters with a large company snapped my last nerve due to the company’s habit of ignoring its vendors’ performance. Thus, the inspiration for...
by Cathy Miller | Sep 19, 2022
Look to the skies and you may see an Amazon drone delivery coming your way. At least if you live in California and Texas. Although Amazon’s speedy delivery has slipped (in my experience), the company has plenty of Amazon advocates. Wouldn’t it be nice if your...
by Cathy Miller | Sep 6, 2022
Part of the What is Your Purpose series What makes you feel good about a person you meet for the first time? It’s probably not the pushy salesperson. You know the type. With pearly whites flashing, he or she gushes how simply wonderful it is to meet you. That’s...
by Cathy Miller | Sep 5, 2022
We like happy, smiling customers. Keeping your customers smiling is easier than you think. Try simple gestures that deliver volumes. Tips to Keep Customers Smiling The following shares five ideas. If you prefer a visual look, you have two options. The first is one of...
