by Cathy Miller | Jan 3, 2023
When was the last time you made business communication resolutions? We make personal promises, but if you’re like me, we skip that exercise for the business side of our lives. At least in the formal sense of resolutions. Well, after 14 years of promoting better...
by Cathy Miller | Oct 24, 2022
We all have embarrassing moments. In our business lives, as well as our personal lives. You feel a red tint creeping up the back of your neck. Before you know it, you’re in a full-on blush. Embarrassing moment for all the world to see. Don’t you hate that?...
by Cathy Miller | Oct 11, 2022
What do customer service heroes look like? Do they even exist? Think about the last time customer service made you smile. You hear plenty of horror stories. I’ll bet you have more than a few of your own. That’s why we applaud so loudly when we discover...
by Cathy Miller | Oct 5, 2022
Be honest. You expect to receive lousy customer service. Right? Sure, you hope customer service surprises you. But how often do they? Unfortunately, customer service is often an equal opportunity offender. We need a sentencing to a rehabilitation program for lousy...
by cam author | Sep 29, 2022
Sharon Hurley Hall’s I’m Tired of Racism: True Stories of Existing While Black launches October 1, 2022. When Sharon asked if I wanted an advance copy for review, I jumped at the opportunity. I also pre-ordered the book. Sharon is one of my writing heroes....
by Cathy Miller | Sep 26, 2022
Vendor relationships are like a battery – mostly forgotten until your device dies. Have you been ignoring yours? Two recent encounters with a large company snapped my last nerve due to the company’s habit of ignoring its vendors’ performance. Thus, the inspiration for...
