by Cathy Miller | Jan 23, 2024
Can you believe the explosion of Artificial Intelligence (AI) tools? To think a few years ago we thought of AI as a distant dream or the topic of the latest sci-fi novel. And look at AI now. By 2025, projections are the AI software market will reach $126 billion in...
by Cathy Miller | Oct 23, 2023
Have we lost the simplest form of communication – the voice? No, not the popular singing competition. The human voice. The one that has much to say (at times, too much). Have you noticed how often this simple communication goes missing? Or is that just me? Situations...
by Cathy Miller | Oct 20, 2023
Carmen finally took the leap and left her corporate career. She entered the scary world of small business ownership – just in time for Halloween. Appropriate, she thought. She knew she needed to set up a website for her new business. After doing her homework, she...
by Cathy Miller | Oct 1, 2023
Did you ever imagine collaborating with artificial intelligence (AI)? Strange bedfellows indeed. AI infiltrates our online world from search engines to articles and the images we view. So, who is really in control? Perhaps to prove it’s the humans running the...
by Cathy Miller | Jul 31, 2023
Have you become so accustomed to bad service that good experiences are customer service surprises? How can you avoid a negative view of your own customer service? One way is by surprising your customers – in a good way. The following are examples of customer service...
by Cathy Miller | Jul 30, 2023
COVID may have killed the idea of customer service speed. Just getting someone to answer is a major challenge. Yet, companies still track metrics for speed. Like how long it takes for a representative to pick up a call or the time it takes for a webpage to load....
