by Cathy Miller | Jul 2, 2023
The origins of words and phrases are fascinating. At least to this word nerd. But what if the word or phrase you use is rooted in racist or biased meaning? Would it change your mind about using that phrase? We all use throwaway, everyday phrases to make a point or...
by Cathy Miller | May 22, 2023
Do you feel like the phrase positive customer service is a contradiction in terms? Especially after the pandemic. Customer service has become another do-it-yourself response. Forums of users searching for help (from who knows who) Customer service agents without...
by Cathy Miller | Apr 24, 2023
Miranda was happy with her latest email regarding her upcoming webinar. She gave clear instructions for signing up. The sign-up form was simple. And the Help information was prominently displayed. But all she got back was one big customer fail – abandoned...
by Cathy Miller | Mar 17, 2023
Do you silently seethe when you receive negative feedback? Or do fiery words erupt and spew all over the nasty instigator? One fallout of our online world is instant feedback. Comments include both valid and unfair criticism. Some commentary can knock you off your...
by cam author | Feb 11, 2023
Imagine an organization forming with a goal of extinction. What startup do you know that hopes one day to go away? Yet that is what Mission Equality would love to happen. To live in a world that has the kind of equality leadership that makes the unique services of...
by Cathy Miller | Jan 3, 2023
When was the last time you made business communication resolutions? We make personal promises, but if you’re like me, we skip that exercise for the business side of our lives. At least in the formal sense of resolutions. Well, after 14 years of promoting better...
