by Cathy Miller | Mar 31, 2024
In this AI era, do you still need an elevator pitch? Picture this. You bump into the CEO of a company you have targeted forever. The CEO asks that simple yet oh-so-complex question. What do you do? You have mere seconds to impress the CEO with your response. Daunting,...
by Cathy Miller | Mar 13, 2024
Customer service is exhausting. We blog about it, rant about it, and take pot shots at the excuses. But a recent good experience brought me back to the topic. Unfortunately, the good experience arrived on the heels of some really bad experiences. So, I’ll share...
by Cathy Miller | Feb 8, 2024
Validation is like a hug to our soul. It signals we’ve been heard and we matter. But like anything worth pursuing, too much of a good thing turns that healing hug into a death grip. Some validation is meaningless. And other alleged validation is just plain mean –...
by Cathy Miller | Jan 29, 2024
Before January slipped out the door, Hannah felt the slap of one of the terrible marketing trends. Or at least it seemed like a trend to her. She just accepted an invitation to connect from someone on LinkedIn. She barely clicked enter when – BAM – the...
by Cathy Miller | Jan 23, 2024
Can you believe the explosion of Artificial Intelligence (AI) tools? To think a few years ago we thought of AI as a distant dream or the topic of the latest sci-fi novel. And look at AI now. By 2025, projections are the AI software market will reach $126 billion in...
by Cathy Miller | Oct 23, 2023
Have we lost the simplest form of communication – the voice? No, not the popular singing competition. The human voice. The one that has much to say (at times, too much). Have you noticed how often this simple communication goes missing? Or is that just me? Situations...
