by Cathy Miller | Apr 24, 2023
Miranda was happy with her latest email regarding her upcoming webinar. She gave clear instructions for signing up. The sign-up form was simple. And the Help information was prominently displayed. But all she got back was one big customer fail – abandoned...
by Cathy Miller | Mar 17, 2023
Do you silently seethe when you receive negative feedback? Or do fiery words erupt and spew all over the nasty instigator? One fallout of our online world is instant feedback. Comments include both valid and unfair criticism. Some commentary can knock you off your...
by cam author | Feb 11, 2023
Imagine an organization forming with a goal of extinction. What startup do you know that hopes one day to go away? Yet that is what Mission Equality would love to happen. To live in a world that has the kind of equality leadership that makes the unique services of...
by Cathy Miller | Jan 3, 2023
When was the last time you made business communication resolutions? We make personal promises, but if you’re like me, we skip that exercise for the business side of our lives. At least in the formal sense of resolutions. Well, after 14 years of promoting better...
by Cathy Miller | Oct 24, 2022
We all have embarrassing moments. In our business lives, as well as our personal lives. You feel a red tint creeping up the back of your neck. Before you know it, you’re in a full-on blush. Embarrassing moment for all the world to see. Don’t you hate that?...
by Cathy Miller | Oct 11, 2022
What do customer service heroes look like? Do they even exist? Think about the last time customer service made you smile. You hear plenty of horror stories. I’ll bet you have more than a few of your own. That’s why we applaud so loudly when we discover...
