by Cathy Miller | Aug 16, 2013
There are many reactions you hope for when you send an email. An email blank stare is not one of them. You know what I’m talking about. You send out what you think is a straightforward email The response is a resounding – Huh? Or a virtual yawn What can...
by Cathy Miller | Aug 1, 2013
Recently, I received a request from a reader to share the post, 5 Simple Business Communication Tips to Keep Customers Smiling, in her business newsletter. That request inspired a Slideshare presentation for the visually-inclined. Please enjoy. And let us know what...
by Cathy Miller | Jul 8, 2013
Do you send silent messages to your customers that sabotage your business? A previous post, 5 Silent Business Communicators That Speak Volumes, has gone visual. The latest Slideshare presentation shares 5 drones of communication disasters. Without speaking a word, you...
by Cathy Miller | Jun 13, 2013
One of my dad’s southernisms was ~ If it was a snake, it would have bit you. That describes a feature of LinkedIn that I recently discovered. I figured if I hadn’t noticed the feature, someone else missed it, too. Of course, that could be my need for...
by Cathy Miller | Jun 3, 2013
You know you had a good meal when you request a doggy bag. Sure, maybe you throw the leftovers away when you get home, but you enjoyed your meal enough to want more later. A good meal is what you look for in a restaurant. But, lousy service leaves a bad taste in your...
by Cathy Miller | May 30, 2013
The days of accepting poor service are slowly fading. Oh, we still experience plenty of lousy service. The difference is, we no longer stay silent about it. We have blogs for platforms Endorsements to make – or not Sharing of the good, the bad, the ugly While we push...
