Guest Post: Customer Service Sins Served Here

When this posts I should have completed my 10th, 60-mile, 3-Day Walk for the Cure. My teammates and I have a spa day planned for this post date. Ah, bliss. Bliss is also my great writer friends who are as much of a tradition as my 3-Day Walks. They always come through...

9/11 Remembered

Twelve years have passed since 9/11. At my personal blog, I share a video I created for the 10th anniversary. I hope all take a moment to reflect on what 9/11 means to them. Do you remember 9/11?  BigStock Photo Credit ==================== Helping you Keep it simple,...

Have We Become a Click And Run World?

Comments are way down. Even on the most popular of blogs Yet sharing is up At least that’s my very unscientific observation. Do you feel the same? Have we become a click and run world? Social Speed We are racing through life with a click here, a click there....

Do You Miss LinkedIn Answers?

If it’s not broke – don’t fix it. Do you feel like your social media platforms largely ignore that adage? Me, too. I suppose the problem is with so many users, someone believes it IS broken. Like the LinkedIn Answers feature. I miss Answers. Looking for...

3 Tips for Avoiding the Email Blank Stare

There are many reactions you hope for when you send an email. An email blank stare is not one of them. You know what I’m talking about. You send out what you think is a straightforward email The response is a resounding – Huh? Or a virtual yawn What can...

Sharing Smiling Customers Slideshare

Recently, I received a request from a reader to share the post, 5 Simple Business Communication Tips to Keep Customers Smiling, in her business newsletter. That request inspired a Slideshare presentation for the visually-inclined. Please enjoy. And let us know what...

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