by Cathy Miller | Jan 10, 2021
Are you stalled for blog post ideas? This recently revised video offers 5 simple mind-mapping tricks so you can produce blog magic. What do I mean by mind mapping? In this context, it’s a tool to help you through those blog post idea barriers. This mind-mapping...
by Cathy Miller | Dec 15, 2020
Do you panic when you’re asked for a copy of your professional bio? You’re not alone. Maybe you’re not even sure what that is. The following is your guide to defining a professional bio and how you can create a better one. What is a Professional Bio?...
by Cathy Miller | Sep 3, 2020
Do you wonder how the heck certain emails get past the spam filter? Emails with blatant abuse. Right there in the headline. Yet somehow, they get through to your inbox while Aunt Mary’s latest email is sent to Junk Jail. Search engines and social media platforms...
by Cathy Miller | Jul 21, 2020
The struggle to have your message heard is real. Words contain such raw power. Leaders use them to rally others or comfort those in need The wrong words can create chaos and confusion And at their worst, words inflict pain A message heard ignites power – the power to...
by Cathy Miller | Jun 11, 2020
Being heard. How that concept has changed in 2020. When I first wrote this post in 2011, my intent was presenting the idea from a business communication perspective. I find it quite humorous that back in 2011, I used the verb “Trumps” in the title. Another term that...
by Cathy Miller | Mar 30, 2020
Who knew a virus would be the ultimate test of a company’s customer service? Historically, customer service complaints have been the norm for a large number of businesses. Could the coronavirus be a customer service wake-up call? So far, the pandemic has had...
