by Cathy Miller | May 22, 2023
Do you feel like the phrase positive customer service is a contradiction in terms? Especially after the pandemic. Customer service has become another do-it-yourself response. Forums of users searching for help (from who knows who) Customer service agents without...
by Cathy Miller | May 15, 2023
You have a huge project and need help. So, you pull together a Request for Proposal to gather competitive bids. What comes back is less than stellar responses. What went wrong? The following explores missteps that sabotage how you create an RFP and what you can do to...
by Cathy Miller | May 8, 2023
Jennifer follows the information technology department of Martens Products. She has been tracking them for what seems forever. While doing her weekly status check, Jennifer sees the company’s site has a Request for Proposal (RFP) for a new project. Eureka! One...
by Cathy Miller | May 4, 2023
Do you think all your ideas are brilliant? You KNOW your latest blog post will be the first of its kind. Then you Google your idea. Several years ago, I was in a similar situation. The calendar showed May 4th was coming. I thought of an absolutely genius idea for a...
by Cathy Miller | Apr 24, 2023
Miranda was happy with her latest email regarding her upcoming webinar. She gave clear instructions for signing up. The sign-up form was simple. And the Help information was prominently displayed. But all she got back was one big customer fail – abandoned...
