by Cathy Miller | Jun 22, 2023
Don’t you love when a blog post or how-to article shares business examples of key points? Anyone can slap up a bunch of rules. But how do they work? And will they work for your business? Good business examples nourish clarity and understanding. Emphasis on the...
by Cathy Miller | Jun 11, 2023
If I show you my writing slip ups, will you show me yours? Although I call myself a writer, I am far from immune from the sly slip ups sneaking into unsuspecting sentences – or headlines – or tweets – or almost anywhere. My fingers tremble over the...
by Cathy Miller | May 30, 2023
Do you remember the last time you attempted a do-it-yourself project? Assembling furniture Installing new software Setting up your first blog Did the simple-to-follow instructions leave you feeling stupid? You are not alone. User manuals are the poster child for...
by Cathy Miller | May 22, 2023
Do you feel like the phrase positive customer service is a contradiction in terms? Especially after the pandemic. Customer service has become another do-it-yourself response. Forums of users searching for help (from who knows who) Customer service agents without...
by Cathy Miller | May 15, 2023
You have a huge project and need help. So, you pull together a Request for Proposal to gather competitive bids. What comes back is less than stellar responses. What went wrong? The following explores missteps that sabotage how you create an RFP and what you can do to...
