by Cathy Miller | Aug 13, 2023
Does a bit of passive voice feel like a welcome change from our volatile world? If we could stop shouting long enough to listen, maybe we could learn something. But too much passive voice in business writing dilutes your message. You’ll never get heard that way. Maybe...
by Cathy Miller | Jul 31, 2023
Have you become so accustomed to bad service that good experiences are customer service surprises? How can you avoid a negative view of your own customer service? One way is by surprising your customers – in a good way. The following are examples of customer service...
by Cathy Miller | Jul 30, 2023
COVID may have killed the idea of customer service speed. Just getting someone to answer is a major challenge. Yet, companies still track metrics for speed. Like how long it takes for a representative to pick up a call or the time it takes for a webpage to load....
by Cathy Miller | Jul 13, 2023
What communication pet peeves drive you nuts? Is it when someone calls you by the wrong name? Or the person who never returns a call? Whether in our business or personal lives, communication missteps make our blood pressure skyrocket. Even more maddening is how simple...
by Cathy Miller | Jul 2, 2023
The origins of words and phrases are fascinating. At least to this word nerd. But what if the word or phrase you use is rooted in racist or biased meaning? Would it change your mind about using that phrase? We all use throwaway, everyday phrases to make a point or...
