by Cathy Miller | Apr 9, 2020
Have you ever been in a bad relationship? Well, Duh. Who hasn’t, right? Maybe you swore off relationships altogether Although I bet that didn’t last Now, think about your relationships with words. Don’t think you have one? Sure you do. Your words...
by Cathy Miller | Mar 30, 2020
Who knew a virus would be the ultimate test of a company’s customer service? Historically, customer service complaints have been the norm for a large number of businesses. Could the coronavirus be a customer service wake-up call? So far, the pandemic has had...
by Cathy Miller | Mar 19, 2020
Spring may be just what we need. As I update this post, the Coronavirus (COVID-19) confines us to our homes (at least I hope that’s what you’re doing). Springtime is a rebirth. And, hopefully, a departure from winter’s cold and snow and our fears...
by Cathy Miller | Mar 9, 2020
Do you hit a point when the clutter of paper on your desk drives you nuts? It’s an event that needs to happen more often for me. But, when it does, I am amazed at how a simple shuffle of paper makes me feel so much better. You can use a simple word shuffle to...
by Cathy Miller | Mar 3, 2020
Keep it simple. How many times have you heard that phrase (with or without the stupid part)? You probably embrace the concept. Unfortunately, the theory seems unclear to much of the business world. Especially when it comes to business communication. Why is simple so...
