Do You Treat Customers Like Outsiders?

Have you ever walked into a room and felt like an outsider? You scan the room. Everywhere you look – small groups of people. Engaged in conversation. Laughing. Seemingly, joined by an invisible thread of connection. It’s the kind of situation that halts even the...

How Updating Blog Posts Shook My Safe World

Updating blog posts sounds simple. Breathing new life into old content is viewed as good strategy. What I did not expect when I began updating my older posts was the impact it would have on my psyche. Updating my blog posts produced an unexpected twist. Updating Blog...

Negating Negative Business Communication

Negative communication stirs the embers of intolerance, despair, and doubt. Like a fast-growing weed, it strangles any hope of connecting. From simple misrepresentation to deep-seeded bias, negative business communication undermines credibility. Negative Business...

7 Mistakes That Misrepresent Your Message

Do you feel some ads really misrepresent the facts? The whoppers are easy to spot. Those claims to make you a millionaire with a simple click on a link. Or all the other “too good to be true” advertisements Thankfully, most of us are not in the business of scamming...