by Cathy Miller | Aug 19, 2010
I often write about letting your passion come through in your writing. This morning I received an affirmation of why passion is so important. A Tale of Two Dads I received an email from my cousin-in-law, Desiree, that her Dad had lost his long battle with cancer. In...
by Cathy Miller | Jul 17, 2024
How much do you hate overused business words? Apparently, a lot. This post consistently tops my most visited posts. Many of you offered your own selections. And the number keeps growing (we started with 25). Business words and phrases leap from creative to trite...
by Cathy Miller | Sep 17, 2023
Lisa’s company anointed her as its technical writing titan. Senior management trusted Lisa’s expertise and loved how she made the complex simple. There was just one problem. Lisa was tired of technical writing. Seriously tired. She found it increasingly difficult to...
by Cathy Miller | Sep 4, 2023
You hear it all the time. I’m not a writer. Few entrepreneurs would think of themselves as a business writer. But let’s test that theory. Answer these 5 questions. Do you own a business? Does it have a blog and/or website? Have you created a...
by Cathy Miller | Jul 31, 2023
Have you become so accustomed to bad service that good experiences are customer service surprises? How can you avoid a negative view of your own customer service? One way is by surprising your customers – in a good way. The following are examples of customer service...
