by Cathy Miller | Sep 5, 2022
We like happy, smiling customers. Keeping your customers smiling is easier than you think. Try simple gestures that deliver volumes. Tips to Keep Customers Smiling The following shares five ideas. If you prefer a visual look, you have two options. The first is one of...
by Cathy Miller | Aug 15, 2022
Part of the Who are You series Margo looked over her audience and took a deep breath. So many people. Most she had never met. We all have layers to our personality and our own communication styles and preferences. How did she communicate to a roomful of differences?...
by Cathy Miller | Aug 13, 2022
Part of the Who are You series Being in danger is when you find out who cares. But that response can change quickly when an individual feels duped. Remember the story about the little boy who cried, “Wolf?” A shepherd boy pretended a wolf threatened his...
by Cathy Miller | Jul 18, 2022
Do you know what’s so great about writing? It’s all the stuff you learn. Like the You-attitude writing style and philosophy. Author, Kitty O. Locker, first coined the phrase in her book, Business and Administrative Communication. Who knew? You has attitude...
by Cathy Miller | Jul 12, 2022
Imagine your brand becoming a universal business term. Sounds great, doesn’t it? Well, maybe not. Xerox is one company that grappled to change public perception of its brand. The following shares the story of Xerox and other businesses whose brands became more...
by Cathy Miller | Jul 7, 2022
Would you slam a door in the face of a potential customer? How about an existing one? Of course, you wouldn’t. Yet unintended business communication actions may trigger less than welcoming business communication. Learn how to replace those missteps with a...
