by Cathy Miller | Aug 8, 2011
Despite our best efforts, sometimes business communication gets prickly. Our client misinterprets an email An online discussion goes beyond heated Our product or service falls short of complete satisfaction It happens. How we respond can make a difference between a...
by Cathy Miller | Aug 4, 2011
When you hear the words paper weight, what comes to mind? Heavy Stack of paper Hold down Looking at the three thoughts, you may think – negative – the heavy stack of paper is holding me down. But, as one on my readers on my personal blog so aptly put it –...
by Cathy Miller | Jul 27, 2011
Have you ever seen a speech or presentation that you remembered long after it was over? Now, that’s a great speech. The one that stuck with me was actually a training video. In a Pickle My company held a customer service week. At the beginning of the week, we...
by Cathy Miller | Jul 25, 2011
When you read your business writing, whose voice do you hear? Your boss’? Your mentor’s? Your mother’s? (just making sure you’re paying attention) If you don’t hear your voice in your business writing, you need to re-think your strategy....
by Cathy Miller | Jul 21, 2011
A popular post reported on a survey of 120 major American corporations. The firms estimated they spent $3.1 billion on employee deficiencies in business writing. Spelling errors Grammatical problems Simply put – poor business writing skills It bothers me that...
