by Cathy Miller | Aug 21, 2020
The year 2020 may be the poster child for a communication crisis. Misinformation about a deadly global pandemic Worldwide political and cultural clashes Racial injustice and violence As much as we blame 2020, events like these do not happen overnight. We all need...
by Cathy Miller | Jul 21, 2020
The struggle to have your message heard is real. Words contain such raw power. Leaders use them to rally others or comfort those in need The wrong words can create chaos and confusion And at their worst, words inflict pain A message heard ignites power – the power to...
by Cathy Miller | Jul 14, 2020
Write with your ears? What’s that? Another stupid human trick? I suppose it could be, but this post focuses on an even better trick. Connecting with customers And it starts with listening Do You Hear Me Now? In a past life, I accompanied sales representatives on...
by Cathy Miller | Jun 11, 2020
Being heard. How that concept has changed in 2020. When I first wrote this post in 2011, my intent was presenting the idea from a business communication perspective. I find it quite humorous that back in 2011, I used the verb “Trumps” in the title. Another term that...
by Cathy Miller | May 8, 2020
A business communication evaluation is like a taste test. You may ultimately throw out the recipe, but your bottom line is – does it taste good? So, when I first wrote this post, I did a search for simple templates for evaluating your business communication. What I...
