You create brilliant business communication.

• It inspires
• It motivates
• It has no contact information

Ever happen to you? Don’t you hate that?

Where’s the 411?

Jeanne Kolenda, a coach for small businesses, recently asked what things drive you crazy in internet business communication.

No contact information drives me crazy.

As I shared with Jeanne, this pet peeve started with email.

I want to call you back, but there is no email signature with your phone number.

• So, I have to go to my contacts
• Look up your phone number
• And call you back – or not

If I am a customer, or potential customer, the “or not” is a pretty big deal.

Directory Assistance – How May I Help You?

At a minimum, the omission of your contact information is an inconvenience to your customer.

At its worst, it’s annoying and could mean a lost customer.

Here are some simple suggestions to ensure your customer has your contact information.

• Email – Use the signature feature of the email program and include contact information
• Mobile Devices – Put it in email sent from mobile devices – if your device has a signature feature, use it
• Voicemail – Leave your phone number (and, in some cases, email address) on your voice message – speak slowly
• Business Communication – Include it on all forms of business communication – print or online
• Blog/Website – have your contact information on every page or post
  • Put it in the footer
  • Use linked text in the post/page with the information
  • Use the email/social media icons

Make it easy for people to contact you.

The act of conveying information ~ a definition of communication

Go forth and communicate.

What other ideas do you have for sharing this vital information?

stockxchng photo credit Image ID: 637885

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Helping you Keep it simple, clear & uniquely yours – contact me for help with your business writing needs.

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