Simply Stated Business Blog
Tips and ideas for better business communication
Can We Talk Without Our Fingers?
Can we talk? You know – without our fingers tapping on some smartphone or keyboard. When did talking live go out of style? Sure, the pandemic upped the number of calls sent...
Business Writing Tale in Time for Halloween
Have you heard the business writing tale? It's a haunting story. Very tongue in cheek. That's what happens when you combine two of my favorite things - business writing and...
Who Are Your Customer Service Heroes?
What do customer service heroes look like? Do they even exist? Think about the last time customer service made you smile. You hear plenty of horror stories. I'll bet you...
3 Rehab Tricks for Lousy Customer Service
Be honest. You expect to receive lousy customer service. Right? Sure, you hope customer service surprises you. But how often do they? Unfortunately, customer service is...
Book Review: I’m Tired of Racism
Sharon Hurley Hall's I'm Tired of Racism: True Stories of Existing While Black launches October 1, 2022. When Sharon asked if I wanted an advance copy for review, I jumped...
Are You Ignoring Your Vendor Relationships?
Vendor relationships are like a battery – mostly forgotten until your device dies. Have you been ignoring yours? Two recent encounters with a large company snapped my last...
