A previous post shared a parting of the ways between Skype and Mozilla Firefox.

• Skype software wasn’t playing nice with Firefox
• Firefox attributed the application as the #1 or #2 reason for crashes
• As a result, Firefox banned the software as an Add-on

Skype is ready for a reconciliation.

Wondering what this has to do with the power of social media? Read on.

That’s What I Call Follow-up

I wrote the Skype/Firefox post seven months ago.

Recently, I received an email from a Skype representative that referenced the prior post.

• To be honest, I didn’t remember the issue
• Okay, I barely remembered writing the post
• Boomer brain strikes again

The representative wanted to let me know that Skype fixed the problem and asked I let my readers know.

Wow – now, that’s follow-up.

Since, I am hardly up there with the big boys and girls when it comes to blog traffic, I was quite surprised.

It shows that companies definitely take social media seriously – even those posts that were largely tongue-in-cheek.

The Update

I have no problem sharing the information the representative sent.

I do not use Skype so I cannot attest to the performance of the Firefox-compatible version.

• The new release is Click to Call R8 for Windows
• It supports Firefox 5 and 6 on Windows
• It has “minor improvements” for Internet Explorer, Chrome and Firefox on PC

You can find more information and download the updated version here.

My work here is done.

I wonder if Skype needs a business writer.

• How about you?
• Do you use Skype?

Try writing a post about it. You never know who may come calling.

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