Simply Stated Business Blog
Tips and ideas for better business communication
How You Kick Passive Voice Booty
Does a bit of passive voice feel like a welcome change from our volatile world? If we could stop shouting long enough to listen, maybe we could learn something. But too much...
Customer Service Surprises Produce Magic
Have you become so accustomed to bad service that good experiences are customer service surprises? How can you avoid a negative view of your own customer service? One way is...
Customer Service Warning: When Speed Kills
COVID may have killed the idea of customer service speed. Just getting someone to answer is a major challenge. Yet, companies still track metrics for speed. Like how long it...
5 Communication Pet Peeves with Really Simple Fixes
What communication pet peeves drive you nuts? Is it when someone calls you by the wrong name? Or the person who never returns a call? Whether in our business or personal...
How to Stop Randomly Using Racist and Biased Phrases
The origins of words and phrases are fascinating. At least to this word nerd. But what if the word or phrase you use is rooted in racist or biased meaning? Would it change...
How to Write Stellar Business Examples and When to Throttle Back
Don’t you love when a blog post or how-to article shares business examples of key points? Anyone can slap up a bunch of rules. But how do they work? And will they work for...