Simply Stated Business Blog
Tips and ideas for better business communication
How to Lure Execs and Geeks in One Communication
Are there two more different humans than execs and geeks? The executives want just the highlights. Subject matter experts (a.k.a. geeks) need more details. So, how do you...
3 Simple Writing Tricks to Target the C-Suite
Ah, the C-Suite. The elusive target of so many marketing campaigns. Whether it's Chief Executive Officers (CEOs) or some other C-title, grabbing their attention is rarely...
How You Kick Passive Voice Booty
Does a bit of passive voice feel like a welcome change from our volatile world? If we could stop shouting long enough to listen, maybe we could learn something. But too much...
Customer Service Surprises Produce Magic
Have you become so accustomed to bad service that good experiences are customer service surprises? How can you avoid a negative view of your own customer service? One way is...
Customer Service Warning: When Speed Kills
COVID may have killed the idea of customer service speed. Just getting someone to answer is a major challenge. Yet, companies still track metrics for speed. Like how long it...
5 Communication Pet Peeves with Really Simple Fixes
What communication pet peeves drive you nuts? Is it when someone calls you by the wrong name? Or the person who never returns a call? Whether in our business or personal...
