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TEMPLATES
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Latest Blog Posts
Customer Service Warning: When Speed Kills
COVID may have killed the idea of customer service speed. Just getting someone to answer is a major challenge. Yet, companies still track metrics...
5 Communication Pet Peeves with Really Simple Fixes
What communication pet peeves drive you nuts? Is it when someone calls you by the wrong name? Or the person who never returns a call? Whether in our...
How to Stop Randomly Using Racist and Biased Phrases
The origins of words and phrases are fascinating. At least to this word nerd. But what if the word or phrase you use is rooted in racist or biased...