by Cathy Miller | Oct 21, 2022
Have you panicked when a client asked for a professional analysis report? No matter what your business, eventually someone asks you to analyze something. Designers analyze websites. Writers review communication. Specialists consult on their niche. It is especially...
by Cathy Miller | Oct 16, 2022
Can we talk? You know – without our fingers tapping on some smartphone or keyboard. When did talking live go out of style? Sure, the pandemic upped the number of calls sent to the black hole of voicemail. But seeing how this post originally published in 2010, we can’t...
by Cathy Miller | Oct 13, 2022
Have you heard the business writing tale? It’s a haunting story. Very tongue in cheek. That’s what happens when you combine two of my favorite things – business writing and Halloween. A pretty frightening video I’ll let you define frightening I...
by Cathy Miller | Oct 11, 2022
What do customer service heroes look like? Do they even exist? Think about the last time customer service made you smile. You hear plenty of horror stories. I’ll bet you have more than a few of your own. That’s why we applaud so loudly when we discover...
by Cathy Miller | Oct 5, 2022
Be honest. You expect to receive lousy customer service. Right? Sure, you hope customer service surprises you. But how often do they? Unfortunately, customer service is often an equal opportunity offender. We need a sentencing to a rehabilitation program for lousy...
by cam author | Sep 29, 2022
Sharon Hurley Hall’s I’m Tired of Racism: True Stories of Existing While Black launches October 1, 2022. When Sharon asked if I wanted an advance copy for review, I jumped at the opportunity. I also pre-ordered the book. Sharon is one of my writing heroes....
by Cathy Miller | Sep 26, 2022
Vendor relationships are like a battery – mostly forgotten until your device dies. Have you been ignoring yours? Two recent encounters with a large company snapped my last nerve due to the company’s habit of ignoring its vendors’ performance. Thus, the inspiration for...
by Cathy Miller | Sep 19, 2022
Look to the skies and you may see an Amazon drone delivery coming your way. At least if you live in California and Texas. Although Amazon’s speedy delivery has slipped (in my experience), the company has plenty of Amazon advocates. Wouldn’t it be nice if your...
by Cathy Miller | Sep 15, 2022
Have you been hanging in there with business communication basics? Missed a few? Forgot to check? Have no idea what I’m talking about? Never fear. A simple summary is here, including an infographic. Better than a summer rerun. Business Communication Basics –...
by Cathy Miller | Sep 11, 2022
Part of the What is Your Purpose series Do you hate to be told what to do? Yeah, me, too. Maybe that’s why we fail to tell our business communication audience what to do. We don’t want to tick them off. Or we assume our audience will know what to do. In...
