by Cathy Miller | Mar 30, 2020
Who knew a virus would be the ultimate test of a company’s customer service? Historically, customer service complaints have been the norm for a large number of businesses. Could the coronavirus be a customer service wake-up call? So far, the pandemic has had...
by Cathy Miller | Mar 19, 2020
Spring may be just what we need. As I update this post, the Coronavirus (COVID-19) confines us to our homes (at least I hope that’s what you’re doing). Springtime is a rebirth. And, hopefully, a departure from winter’s cold and snow and our fears...
by Cathy Miller | Mar 9, 2020
Do you hit a point when the clutter of paper on your desk drives you nuts? It’s an event that needs to happen more often for me. But, when it does, I am amazed at how a simple shuffle of paper makes me feel so much better. You can use a simple word shuffle to...
by Cathy Miller | Mar 3, 2020
Keep it simple. How many times have you heard that phrase (with or without the stupid part)? You probably embrace the concept. Unfortunately, the theory seems unclear to much of the business world. Especially when it comes to business communication. Why is simple so...
by Cathy Miller | Feb 6, 2020
What a difference a decade makes in our digital world. And not only for younger generations. The baby boomer generation is rockin’ its own digital life. In 2010, a Pew Research report focused on internet usage, including: Generating email, joining social...
by Cathy Miller | Jan 28, 2020
Do you have a LinkedIn horror story? No, not the one about the member who hits you up with a sales pitch the second you connect. That’s definitely annoying, but I’m talking about spending tons of time on one of its features, and then – ZAP! The...
by Cathy Miller | Sep 18, 2018
What does your email inbox look like right now? For most of us, way too many emails stuff our inboxes. It sure doesn’t sound like email is dead, does it? Many predicted the death of business emails with the onset of social media. Not only has that not happened, but...
by Cathy Miller | Aug 6, 2018
Do you wonder what email did to the universe to have so many predicting its death? Year after year after year. Perhaps it’s all the bad emails that have so many attempting to hasten its demise. Yet, email is alive and thriving – especially in the business arena. Email...
by Cathy Miller | Jun 18, 2018
The latest company email had Carmen fuming. The sender’s critical remark about a project Carmen managed had Carmen seeing red. Intending to put the person in his place, Carmen hit reply and began pounding the keyboard. “Maybe if you spent even one minute...
by Cathy Miller | Jun 4, 2018
Raise your hand if you know what Bitstrips is. Never heard of it? Well, that’s okay because it shut down. Sort of. As one of my favorite newsletters, the Skimm, would say – Explain. Bitstrips Story Bitstrips was a comic service I stumbled upon a few years ago....
