by Cathy Miller | Nov 3, 2020
A good transition is like a bridge that takes you from one side to the other. Without it, your readers may miss the connection. These tiny titans of clarity take on many roles in business writing. Transition words and phrases link ideas They clear the way for...
by Cathy Miller | Sep 28, 2020
Mary is a great writer who developed a foolproof editing system. It worked so well she decided to add professional editing to the services she offered. But a funny thing happened. Mary was great at editing clients’ content. However, it seemed when writing her...
by Cathy Miller | Sep 3, 2020
Do you wonder how the heck certain emails get past the spam filter? Emails with blatant abuse. Right there in the headline. Yet somehow, they get through to your inbox while Aunt Mary’s latest email is sent to Junk Jail. Search engines and social media platforms...
by Cathy Miller | Aug 21, 2020
The year 2020 may be the poster child for a communication crisis. Misinformation about a deadly global pandemic Worldwide political and cultural clashes Racial injustice and violence As much as we blame 2020, events like these do not happen overnight. We all need...
by Cathy Miller | Jul 21, 2020
The struggle to have your message heard is real. Words contain such raw power. Leaders use them to rally others or comfort those in need The wrong words can create chaos and confusion And at their worst, words inflict pain A message heard ignites power – the power to...
by Cathy Miller | Jul 14, 2020
Write with your ears? What’s that? Another stupid human trick? I suppose it could be, but this post focuses on an even better trick. Connecting with customers And it starts with listening Do You Hear Me Now? In a past life, I accompanied sales representatives on...
by Cathy Miller | Jun 11, 2020
Being heard. How that concept has changed in 2020. When I first wrote this post in 2011, my intent was presenting the idea from a business communication perspective. I find it quite humorous that back in 2011, I used the verb “Trumps” in the title. Another term that...
by Cathy Miller | May 8, 2020
A business communication evaluation is like a taste test. You may ultimately throw out the recipe, but your bottom line is – does it taste good? So, when I first wrote this post, I did a search for simple templates for evaluating your business communication. What I...
by Cathy Miller | Apr 23, 2020
Do you remember the story of Mary Decker? Some of you are probably too young to have seen her story live. Okay, maybe many of you. Mary Decker was an elite middle-distance runner. She won World Championship gold medals, and many expected her to win another in the 1984...
by Cathy Miller | Apr 9, 2020
Have you ever been in a bad relationship? Well, Duh. Who hasn’t, right? Maybe you swore off relationships altogether Although I bet that didn’t last Now, think about your relationships with words. Don’t think you have one? Sure you do. Your words...
