by Cathy Miller | Jul 5, 2021
What business owner doesn’t hope for success? Especially after a year like 2020. But did you know that sometimes success loses customers? How? Let me give you a few examples. Success and Customers Think about some of the huge businesses – Apple, Microsoft, Google,...
by Cathy Miller | Apr 18, 2021
Nothing like a global pandemic to change your perspective on your business and your customers. Have you lost business? Even long-time customers? Or, as they say in Shark Tank, did you pivot to ride out the pandemic tsunami? It is easy to panic but if you remember the...
by Cathy Miller | Jun 11, 2010
Have you ever been frustrated by a stupid customer? Go on, admit it. There are times where it’s a good thing your facial reaction is not onscreen when you are asked something really stupid. In an earlier post, I shared the frustrations of a bad day with...
