When Stupid Customers Attack

Have you ever been frustrated by a stupid customer? Go on, admit it. There are times where it’s a good thing your facial reaction is not onscreen when you are asked something really stupid. In an earlier post, I shared the frustrations of a bad day with technology. It wasn’t this customer that was stupid. I cannot say [...]

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When Success Loses Customers

I admire good customer service – maybe because it’s so hard to find. Recently, I had some great customer service experiences and some not so great. We have all heard the “overnight” success stories of clever individuals who harnessed the power of the newest form of communication. The great ones understand the importance of delivering good customer service. [...]

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Remember the Point of Your Business

It’s Your Customer Depending on who you talk to, social media is the greatest thing since sliced bread (and doesn’t that date me!) or it is a necessary evil. Every day brings some new technology that connects you to customers faster, better and easier. At times, keeping up is simply overwhelming. The theme of this blog [...]

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