On June 11, 2010, In Business Communication, by Cathy
Have you ever been frustrated by a stupid customer? Go on, admit it. There are times where it’s a good thing your facial reaction is not onscreen when you are asked something really stupid. In an earlier post, I shared the frustrations of a bad day with technology. It wasn’t this customer that was stupid. I cannot say [...]
On March 26, 2010, In Business Communication, by Cathy
I admire good customer service – maybe because it’s so hard to find. Recently, I had some great customer service experiences and some not so great. We have all heard the “overnight” success stories of clever individuals who harnessed the power of the newest form of communication. The great ones understand the importance of delivering good customer service. [...]
