by Cathy Miller | Jul 5, 2021
What business owner doesn’t hope for success? Especially after a year like 2020. But did you know that sometimes success loses customers? How? Let me give you a few examples. Success and Customers Think about some of the huge businesses – Apple, Microsoft, Google,...
by Cathy Miller | Feb 10, 2011
Admit it – we all love a good rant now and then. Normally, ranting is not my style But, one event that revs my rant meter is — Poor customer service. Customer Service Gone Wrong Allow me to share a recent customer service experience. Sharing sounds so much...
by Cathy Miller | Jun 11, 2010
Have you ever been frustrated by a stupid customer? Go on, admit it. There are times where it’s a good thing your facial reaction is not onscreen when you are asked something really stupid. In an earlier post, I shared the frustrations of a bad day with...
