by Cathy Miller | Apr 18, 2024
Do you wonder what Emily Post would think of today’s social media world? Do you know who Emily Post is? The Emily Post Institute offers the simplest answer – “…her name is synonymous with manners and etiquette.” The Institute is a fifth...
by Cathy Miller | Mar 31, 2024
In this AI era, do you still need an elevator pitch? Picture this. You bump into the CEO of a company you have targeted forever. The CEO asks that simple yet oh-so-complex question. What do you do? You have mere seconds to impress the CEO with your response. Daunting,...
by Cathy Miller | Mar 13, 2024
Customer service is exhausting. We blog about it, rant about it, and take pot shots at the excuses. But a recent good experience brought me back to the topic. Unfortunately, the good experience arrived on the heels of some really bad experiences. So, I’ll share...
by Cathy Miller | Mar 6, 2024
Don’t you wish there was a magic button for moving posts from an old website to a new one? In this era of artificial intelligence (AI), there may be one, but I haven’t found it. But I did find the next best thing for me. So, I thought I’d share 3...
by Cathy Miller | Feb 19, 2024
Sharlene had a problem with a recent purchase. So, she visited the product’s website. After reading page after page and slogging through Frequently Asked Questions, she still did not have an answer. Sharlene decided to contact the company directly. And that’s where...
